Return and Refund Policy

At Maxuria, we are committed to ensuring the quality and authenticity of our products. We offer returns under the following conditions:

Conditions for Return

Quality Issues or Damage: If your item arrives with a defect or is damaged during shipping, contact us within 30 days of delivery. We will work with you to offer a replacement or refund, based on product availability.

How to Initiate a Return

To initiate a return for a damaged or counterfeit item, please follow these steps:

  1. Contact our support team at info@maxuria.com or call +1 (408) 409-4546.
  2. Provide your order details, reason for return, and any supporting images (if applicable).
  3. We will guide you through the return process and issue a shipping label if needed.

Return Shipping

For items returned due to damage or authenticity concerns, Maxuria will cover the return shipping costs. If the return is initiated for any other reason, customers may be responsible for shipping fees.

Condition of Returned Items

Returned items must be in their original condition, including any tags, packaging, or accessories. Items that have been worn or altered may not be accepted for return, depending on the circumstances.

Customs or Import Fees

International customers may be subject to additional customs duties or taxes, depending on their location. These fees are the responsibility of the buyer and will not be refunded.

Timelines

Return Window: Returns must be reported and shipped within 30 days of receiving the product.

Refund Processing: After receiving and inspecting the returned item, we will process the refund within 10 business days. You will receive a confirmation email.

Refund Conditions: A refund is approved if the product is in original condition. Refunds for defective or incorrectly delivered products are approved after inspection.

Refund Period: After the return is approved, it takes up to 10 business days to process the refund to the original payment method.

Refund Methods: Refunds are made to the original payment method used at the time of purchase.

For any return inquiries, please contact our support team:

Website Name: Maxuria Company Name: Z Square, LLC Doing Business As: Maxuria Tax ID (EIN): 30-1413588 Email: info@maxuria.com Phone: +1 (408) 409-4546 Address: 1049 El Monte Avenue, Ste C #996, Mountain View, CA 94040, USA Business Hour: Monday, Tuesday, Thursday, Friday 10:00 AM – 6:00 PM(PST)

We are here to assist you and ensure your satisfaction with your Maxuria experience.